Privacy Policy – GivingHope.co.ke

Effective Date: 5/June/20255

At GivingHope.co.ke, your privacy is critically important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, make donations, register for events, or access our services.

1. Data We Collect

We may collect the following personal data:

• Full name
• Email address
• Phone number
• Postal and physical address
• Payment information (M-Pesa, bank, card details)
• Donation history
• Event registration information
• IP address and browser user agent
• Social media handles (if shared)

2. How We Collect Your Data

We collect data when you:

• Fill out a form
• Make a donation
• Contact us directly
• Sign up for an event or program
• Subscribe to our newsletter
• Visit our website (via cookies and analytics)

3. Purpose of Data Collection

We use your data to:

• Process donations and send receipts
• Register and manage events or services
• Respond to inquiries
• Improve website experience
• Send updates, newsletters, or appeals
• Maintain our donor/supporter records

4. Consent

By using GivingHope.co.ke or submitting your information, you consent to the collection and use of your data in accordance with this policy.

5. Cookies and Tracking

We use cookies to:

• Track website usage
• Save preferences for future visits
• Measure engagement and improve services

You can control cookie preferences in your browser settings.

6. Google Analytics

We use Google Analytics and similar tools to understand user behavior and improve our site performance. These tools may collect anonymized IP addresses and user activities.

7. Email and SMS Communication

With your consent, we may send you:

• Updates on our causes and projects
• Event invitations
• Impact stories and fundraising appeals

You may unsubscribe at any time via the link or reply.

8. Payment Information

We do not store full card or M-Pesa details on our servers. All transactions are handled securely through encrypted third-party gateways.

9. Data Retention

We retain your data for as long as necessary to fulfill the purposes stated or as required by law.

10. Data Security

We implement reasonable security measures including SSL encryption and secure databases to protect your information.

11. Sharing of Information

We do not sell or rent your data. We may share it with:

• Payment processors
• Event platforms
• Government regulators (if legally required)

12. Access and Correction

You have the right to:

• Access the data we hold about you
• Request correction of inaccurate information
• Request deletion where legally permissible

13. Children's Privacy

We do not knowingly collect information from individuals under the age of 18 without parental/guardian consent.

14. Data Subject Rights

Under applicable laws (e.g. Kenya Data Protection Act), you have the right to:

• Know how your data is used
• Withdraw consent at any time
• Object to processing for marketing
• Lodge complaints with the Data Commissioner

15. International Data Transfers

Although we operate in Kenya, some third-party tools we use may process data overseas. We ensure such services comply with data protection standards.

16. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices.

17. Donor Anonymity

If you prefer, you may make anonymous donations. We will not disclose your identity publicly without your consent.

18. Photo & Video Consent

Event photos or videos may be used for promotional purposes. You can opt out by contacting us before or after the event.

19. Job & Volunteer Applications

Information submitted for employment or volunteer roles is stored securely and used strictly for recruitment purposes.

20. Social Media Interactions

If you interact with us on social media, your information may be visible to other users and subject to the platform's policies.

21. Breach Notification

In the event of a data breach that affects you, we will notify you and the Data Commissioner within the timeframe required by law.

22. Policy Updates

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with the effective date.

23. Opt-Out Options

You may opt out of:

• Email newsletters
• SMS alerts
• Donor recognition listings

Just contact us at the email below.

24. Contact Us

For privacy inquiries, data access, or complaints, please contact:

GivingHope.co.ke
Email: info@givinghope.co.ke
Phone: +254 721 240 462